Cancellation and Refund Policy

1. Subscription Cancellation

You may cancel your Cvisioner subscription at any time, without providing a reason.

• Cancellation channels: User panel → "Subscription Settings" or email support@cvisioner.com.
• Effect: After cancellation, you retain access to all premium features until the end of the current billing period. The subscription will not renew and no further charge will be made to your card.
• Partial refund: No pro-rata refund is issued for the used portion of the current period.

---

2. Refund Conditions

AI-powered analyses and digital content provided by Cvisioner fall within the scope of "services performed immediately in electronic environment" under the Distance Sales Regulation. Since the service is activated on your account immediately upon payment, refunds are not issued as a general rule.

2.1. Exceptional Cases Eligible for Refund Review

Refund requests are only considered in the following objectively verifiable technical situations:

Requests based on subjective assessment (disliking the product, AI output not meeting expectations, etc.) are not eligible for refund.

2.2. Review Process

• Submit your request in writing to support@cvisioner.com.
• Our technical team will review the notification within 7 business days.
• Approved refunds are reflected to your original payment method within 10 business days, subject to your bank's processing times.

---

3. Right of Withdrawal Notice

At checkout, the BUYER explicitly accepts — via a separate consent mechanism — that they request immediate commencement of the service and that they will lose the right of withdrawal upon commencement of performance. The purchase cannot be completed without this consent.

The withdrawal right exception does not affect the BUYER's rights in the event of a defective service (section 2.1).

---

4. Payment Disputes (Chargeback)

The BUYER is required to notify support@cvisioner.com before initiating any payment dispute. The SELLER will respond within 7 business days.

In the event of a chargeback initiated directly through the bank without prior contact with the SELLER, the SELLER reserves the right to submit transaction records, approved contract documents, and service activation logs to the relevant bank. Unjustified chargeback attempts may give rise to legal action.

---

5. Help and Support